Costs, Terms & Conditions

PACKAGE PRICE PER PERSON

PACKAGE OPTION 1 (SS)- $880 AUD / $580 USD

• Accommodation – shared room
• Standard bike (not electric assisted)

PACKAGE OPTION 2 (SE) – $955 AUD / $630 USD

• Accommodation – shared room
• Electric assisted bike

PACKAGE OPTION 3 (NS) – $1,105 AUD / $730 USD

• Accommodation – non-shared room (single occupant)
• Standard bike (not electric assisted)

PACKAGE OPTION 4 (NE) – $1,180 AUD / $780 USD

• Accommodation – non-shared room (single occupant)
• Electric assisted bike

VALIDITY AND PRICE GUARANTEE
All prices are based on currency rates of exchange in effect at the time of printing. Bike tour and itineraries are based on airlines/hotel/transportation policies, schedules, and operational conditions at the time of printing.

NON-REFUNDABLE TICKETS & RESERVATIONS
Vietnam Family Search (VNFS) does not recommend purchasing non-refundable airline tickets. VNFS is not responsible for any expenses incurred from booking such tickets or pre-paying for hotels or other non-
refundable reservations until the program reaches its minimum enrolment.

PAYMENT
Full payment is required at time of registration. VFNS reserves the right to cancel any reservation if full payment is not received by the due date and assess appropriate cancellation charges.

CANCELLATIONS
Cancellation by You – If you need to cancel your reservation for any reason, cancellation charges will be applied as shown below, calculated from the day written notification is received by VNFS.
– 60 days or more 10% of participant fee*
– 59 – 30 days 50% of participant fee*
– Less than 30 days 100% of participant fee*
*In addition to the above cancellation charges, airlines may impose up to 100% cancellation charges. If the reason for cancellation is covered by the insurance policy, you may be able to reclaim these charges.

Cancellation by VNFS – VNFS will make every effort not to cancel the event less than 60 days before commencement of the event. We will cancel any or all parts of the itinerary and or service if it becomes unavailable due to circumstances beyond our control, force majeure.
Force majeure includes any event beyond our control which VNFS or its third-party suppliers could not, even with all due care, foresee or avoid (e.g. advice against travel from any, war, threat of war, riot, civil strife, industrial dispute, epidemics, pandemics, health risks, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline or main charterer. The alteration of airline or aircraft type.)

ITINERARY CHANGES
Vendors/providers that VNFS chooses to work within the timeframe of the event may change personnel, prices, policies, ownership, location, or the way they do business. VNFS constantly monitors such events and reserve the right to make any necessary changes to the itinerary as a result, either before or during the tour.
Should it become necessary or advisable for the comfort or well-being of participants, or upon damage, loss, accident, delay or irregularity of any vehicle, equipment, or machinery, or in transporting or lodging the participants or for any reason whatsoever to alter the itinerary or arrangements, such alterations or changes may be made without prior notice or liability or penalty to VNFS. VNFS will not issue any refunds for unused portion(s) of the tour including but not limited to missed meals and sightseeing.

PERMISSION TO TREAT IN THE EVENT OF A MEDICAL EMERGENCY
During the program, participants authorize VNFS staff to arrange necessary medical treatment for any injuries or ailments in case of an emergency. Participants understand that in the event of an injury during the tour, they will be responsible for any medical expenses beyond what is covered by their personal insurance policy.

MONETARY “TIPS/DONATIONS”
Each participant will REFRAIN from unnecessarily handing out money to people. It brings unwanted attention to the group and promotes negative behavior.

TRAVEL
Participant is solely responsible for arranging and paying for their own travel, including all airfares or other transport costs to and from Vietnam as well as any local transport costs not included in the participant fee. It is the participant’s responsibility to be in possession of valid travel documents, including all pertinent visas & passport, required for leaving their country of residence or citizenship, entering, and leaving Vietnam, and re-entering my homeport. No refund of the program cost will be made, nor will any expense incurred by me due to forgotten, lost, invalid or expired travel documents before or during the program be reimbursed by VNFS.

ARRIVALS & DEPARTURES
The event commences and concludes at the times and locations specified in the itinerary pages and confirmation materials, which will be emailed to participants. If a participant arrives early or late at the designated arrival point or departs early or late at the conclusion of the program, they are responsible for arranging transfers and bearing any associated costs or expenses.

PERSONAL EXPENSES
Personal expenses are not included in the “participant fee”. Personal expenses incurred during the tour include but not limited to travel insurance, laundry, postage, phone calls, additional hotel bills, alcoholic beverages purchased during group meals, personal shopping, and/or other services ordered.

INSURANCE
VNFS does not furnish participants with any form of insurance. Mandatory travel insurance, inclusive of bike riding coverage, must be procured before embarking on the trip. Participants are solely responsible for assessing and selecting the type, scope, and levels of insurance coverage required or preferred for their
intended volunteer travel duration. However, it must encompass the entirety of their travel period. VNFS highly recommends obtaining “Cancel for Any Reason” coverage, an optional supplementary feature of travel insurance allowing cancellation of travel plans for reasons beyond those enumerated as “covered reasons” in a policy.

LIMITATIONS OF LIABILITY
VNFS neither accepts nor assumes liability or responsibility of any kind or nature for any fault, defaults, errors, omissions or negligence of any person, school, association, company, or other type of service provider used in connection with the delivery of the program; nor for any loss, injury or damage to person or property connected with accommodations, transportation, or other types of services. VNFS is not responsible, directly, or indirectly, for cancellations, delays, amendments, loss or additional costs incurred by participants due to
circumstances beyond our control, force majeure.

USE PERSONAL IMAGE, FOOTAGE AUTHORISATION AND CONSENT
The participant authorizes and grants VNFS permission to capture photos/footage during the event. The participant grants VNFS the right to utilize their photos/footage on the organization’s website, Facebook, Instagram, and other social media platforms. The participant consents to VNFS editing, altering, copying, or distributing the photos for social media advertising and marketing purposes. The participant acknowledges that the photos/footage become the property of VNFS and agrees that no monetary compensation will be provided.